Refund policy

Effective 7 October 2026

14-day refunds

If Krisox Pro or Enterprise isn't right for you, ask for a refund within 14 days of a payment and you'll get that payment back in full. This applies to your first payment and to every renewal, monthly or annual.

How to ask

Krisox is sold through Paddle, our merchant of record, which processes refunds. Use the link in your receipt email, find your order at paddle.net, or email us at [email protected] with the email address you bought with. Refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

After 14 days

Payments older than 14 days aren't refunded, but you can cancel at any time: you keep Pro until the end of the period you paid for, and you won't be charged again.

Enterprise seats

The same 14 days apply to Enterprise payments. To reduce your number of seats, email us; the change applies from your next renewal.

Your legal rights

This policy doesn't limit any refund or cancellation rights you have under the law where you live.